CUSTOMER SERVICE

PURCHASES

The purchase contract takes place via our online shopping cart as follows:

  • The items intended for purchase are added to the shopping cart. You may select the shopping cart by clicking the appropriate field on our website.
  • All prices are payable in Euro (€). Prices for items include VAT but do not include charges for shipping and handling.
  • Any additional charges for shipping and handling will be displayed on the shopping basket before the submission of your order.
  • After selecting the items, you must click the proceed to checkout button and enter the required information such as payment and shipping details.
  • By clicking the “place order” button you will submit your order.
  • We will then send an email confirming that we have received your order.

SHIPPING & RETURNS

SHIPPING & TAXES

For the Republic of Cyprus and Greece: Unless we specify otherwise, your order will be sent via ACS.

For international deliveries: We will inform you accordingly in our confirmation email. Shipping charges depend on the size, weight and value of the items purchased. Some items may not be available for international shipping. Specific taxes and import duties may apply for delivery to a non-EU country, which must be paid by the purchaser to the relevant authorities of the importing country and are additional to the purchase price of any items bought. Any money transfer fees (such as bank charges) will be borne by the purchaser.

RETURNS & REFUNDS

In case you have decided to cancel your order or return an item you have bought online, you should inform us by email at [email protected] If the item has been dispatched or if you have received the item, we will then let you know where and how to return the item bought. In the event that you do not return the item in accordance with our directions, we reserve the right to decline to proceed with a refund or a credit voucher.

Any returns should be made within 30 days from the date you received the item.

Any item returned must be unused, with tags and in its original packaging.

If the item returned has been damaged or used, we may deduct part of the purchase price or refuse the return of the item.

When we receive the returned item, we will inform you accordingly via email and will proceed with the refund or with a credit voucher for our store which will be valid for one year from the date it has been issued.

You are requested to promptly check the item for completeness, visible defects and transport damage as soon as it is delivered. If you receive an item that was damaged, please contact us immediately by email at [email protected]

The return right is not available for items which have been manufactured specifically for a client or which have been tailored to the personal requirement of a client.

CARE INSTRUCTIONS

REPAIR SERVICES

If you notice any signs of damage, you should refrain from wearing your Spanos Fine Jewelry until it has been examined by us. Our experts will inspect the item before providing you with an estimate. Upon your acceptance, the service will be carried out as soon as possible.

HOW CAN I GET MY JEWELRY SERVICED BY SPANOS FINE JEWELRY?

If you reside in Cyprus please contact us via email, [email protected] or telephone, +357 22443502, to schedule a showroom appointment for your jewelry inspection, repair and cleaning. If you would like to ship your Spanos Fine Jewelry for inspection and cleaning you can also contact us using the above details. Once the item has been examined, you will be provided with an estimate. Upon your acceptance, the service will be carried out as soon as possible.

HOW OFTEN SHOULD I HAVE MY JEWELRY CLEANED/POLISHED?

We suggest having your jewelry professionally cleaned at our showroom at least once a year. Please contact us via email, [email protected] or telephone, +357 22443502 if you’re interested in a professional cleaning.

HOW DO I CARE FOR MY GEMSTONES?

You should always be conscious when wearing your gemstones and remove your jewelry when doing any type of activity that might expose it to rough surfaces or impact.

TERMS & CONDITIONS

GENERAL

These terms of service (the “Terms of Service”) are a legally binding agreement between ΧΡΥΣΟΧΟΕΙΟΝ Χ. ΣΠΑΝΟΣ ΛΙΜΙΤΕΔ (“SPANOS JEWELLERY” or “we”, “our”, “us”), a company registered in the Republic of Cyprus, with registration number HE50925 and having its registered office at Strovolou, 145Β, Strovolos, 2042, Nicosia, Cyprus and the person agreeing to the terms herein (“you” or “user”).

The Terms of Service will be effective as of the date you accept them as part of the registration process. Potential customers who do not agree with the Terms of Service should refrain from accepting them.

We may amend these Terms of Service from time to time by posting the updated version of the Terms of Service in our website. In order to ensure that you are up to date with the most current version of the Terms of Service, you are required to check a box confirming that you have read and agreed our Terms of Service before proceeding with your order.

USER ACCOUNT

In order to create a user account:

  • each user is required to register by completing the registration form;
  • the user must provide accurate information in the registration form, namely a full legal name and a valid email address, in order to complete the registration form;
  • the user must be at least 18 years old; and
  • the user must be a consumer.

APPROPRIATE USE

You may only use the website in accordance with our Terms of Service and subject to all laws and regulations of the Republic of Cyprus. You agree that you shall not:

  1. use the website for any illegal or unauthorized purpose;
  2. share your login information (username and password);
  3. share a single login with multiple people; 
  4. use the website for any commercial or competitive activity or purpose unless you have our written permission; 
  5. access, monitor or copy any content or information of the website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  6. take any action that imposes, or may impose, at our discretion, an unreasonable or disproportionately large load on our infrastructure;
  7. upload, post, host or transmit unsolicited email, SMS messages or “spam” messages;
  8. transmit any worms or viruses or any code of a destructive nature;
  9. “frame”, “mirror” or otherwise incorporate any part of the website into any other website or application without our prior written authorization; or
  10. attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by us in connection with the website.

PURCHASING AN ITEM

The purchase contract takes place via our online shopping cart as follows:

  • The items intended for purchase are added to the shopping cart. You may select the shopping cart by clicking the appropriate field on our website.
  • All prices are payable in Euro (€). Prices for items include VAT but do not include charges for shipping and handling.
  • Any additional charges for shipping and handling will be displayed on the shopping basket before the submission of your order.
  • After selecting the items, you must click the proceed to checkout button and enter the required information such as payment and shipping details.
  • By clicking the “place order” button you will submit your order.
  • We will then send an email confirming that we have received your order.

VARIOUS

In order for us to be able to execute your order you must ensure that all information provided is correct. Our effort is to accurately display the images of our items; however, we cannot guarantee that your monitor / screen will accurately display the items. We may choose to limit quantity or refuse the sale of an item to any person for any reason. 

We reserve the right to reject and/or cancel an order if:

  1. we have reasonable grounds to believe that the order has been placed by a dealer and/or distributor and this has not been indicated to us; 
  2. there were pricing errors or insufficient stock; 
  3. we suspect criminal activity such as fraud.

RETURNS AND REFUNDS

In case you have decided to cancel your order or return an item you have bought online, you should inform us by email at [email protected]. If the item has been dispatched or if you have received the item, we will then let you know where and how to return the item bought. In the event that you do not return the item in accordance with our directions, we reserve the right to decline to proceed with a refund or a credit voucher.

Any returns should be made within 30 days from the date you received the item.

Any item returned must be unused, with tags and in its original packaging. 

If the item returned has been damaged or used, we may deduct part of the purchase price or refuse the return of the item. 

When we receive the returned item, we will inform you accordingly via email and will proceed with the refund or with a credit voucher for our store which will be valid for one year from the date it has been issued. 

You are requested to promptly check the item for completeness, visible defects and transport damage as soon as it is delivered. If you receive an item that was damaged, please contact us immediately by email at [email protected]

The return right is not available for items which have been manufactured specifically for a client or which have been tailored to the personal requirement of a client.

SHIPPING AND TAXES

For the Republic of Cyprus and Greece: Unless we specify otherwise, your order will be sent via ACS. 

For international deliveries: We will inform you accordingly in our confirmation email.  Shipping charges depend on the size, weight and value of the items purchased. Some items may not be available for international shipping. Specific taxes and import duties may apply for delivery to a non-EU country, which must be paid by the purchaser to the relevant authorities of the importing country and are additional to the purchase price of any items bought. Any money transfer fees (such as bank charges) will be borne by the purchaser.

COLLECTION INSTEAD OF SHIPPING

You may opt to collect the items purchased from our store during our normal working hours. 

PROMOTIONS

If we decide to make a promotion, additional terms and conditions may apply. In case there is any inconsistency between our Terms of Service and those additional terms and conditions, the additional terms and conditions will prevail.

CANCELLATION AND TERMINATION

We reserve the right to refuse service to anyone for any reason at any time. You can cancel your user account at any time by emailing us at [email protected].   

SPANOS JEWELLERY, at its sole discretion, has the right to suspend or terminate your user account and refuse any and all current or future use of the website, for any reason at any time. Such termination of the website will result in the deactivation or deletion of your user account or your access to your account.

INTELLECTUAL PROPERTY

Except where specifically stated otherwise, we are the owners or the licensee of all trade marks, copyright, database rights, patents, and other registered and unregistered intellectual property rights in our website, and in the material published in it including but not limited to the text, images graphics, sound files, animation files, video files, information, appearance, organization, layout, software, and their arrangement on our website. All such rights are reserved. Reproduction of part or all of the contents in any form is prohibited other than in accordance with the following permissions.

You may print off one copy, and download extracts, of any page(s) from our website for your personal use and you may draw the attention of others within your organization to content posted on our website. 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.

You must not use any part of the content on our website for any commercial purposes without obtaining a licence to do so from us or our licensors.

Nothing contained in our website should be construed as conferring any licence or right under any intellectual property (including patents, trademarks and copyright) of SPANOS JEWELLERY or any third party.

If you breach any of these Terms of Service, your right to use our website may cease and you must, at our option, return or destroy any copies of the materials you have made.

NO WARRANTIES

The website is provided “as is,” and SPANOS JEWELLERY makes no express or implied representations or warranties, of any kind related to the website or the materials contained on the website. Additionally, nothing contained on the website shall be construed as providing consultation or advice to you.

LIMITATION OF LIABILITY

Please read this section carefully. This section limits our liability to you for issues that may arise in connection with your use of the website. 

In no event shall SPANOS JEWELLERY, or any of its subsidiaries, officers, directors and employees, be liable to you for anything arising out of or in any way connected with your use of the website, whether such liability is under contract, tort or otherwise, and SPANOS JEWELLERY including its subsidiaries, officers, directors and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of the website. 

INDEMNIFICATION

You hereby agree to indemnify SPANOS JEWELLERY, to the fullest extent from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorneys’ fees) arising out of or in any way related to your breach of any of the provisions of the Terms of Service.

THIRD PARTY LINKS

The website may contain hypertext links which link you to other websites on the Internet, which are operated by parties other than SPANOS JEWELLERY.  Please ensure that you read the legal sections of any other third-party site which you may visit. These links are provided for your information only. SPANOS JEWELLERY has no control over the nature and contents of such websites and is not responsible nor it accepts any liability for any information or opinion contained in any third-party website. It is up to you to ensure and take precautions that the links that you select or software you use is free of such items as viruses, worms, trojan horses and malware. The inclusion of hypertext links to such websites does not constitute endorsement of the material on such websites and does not imply any association with their operators.

SEVERABILITY

If any of the Terms of Service including the limitation of liability is found to be illegal, invalid or unenforceable, then same will be severed from the Terms of Service which remain in full force and effect.  The invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of the Terms of Service.

ENTIRE AGREEMENT

The Terms of Service, including any legal notices and disclaimers contained on the website, constitute the entire agreement between SPANOS JEWELLERY and you in relation to your use of the website, and supersede all prior agreements and understandings with respect to the same.

APPLICABLE LAW

The Terms of Service shall be governed by the laws of the Republic of Cyprus and the Courts of the Republic of Cyprus shall have exclusive jurisdiction in relation to any disputes arising out of or in connection with the Terms of Service.

CONTACT US

To contact us please send an email at [email protected] 

PRIVACY POLICY

1. WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA

At SPANOS JEWELLERY CREATIONS LIMITED / ΧΡΥΣΟΧΟΕΙΟΝ Χ. ΣΠΑΝΟΣ ΛΙΜΙΤΕΔ we are committed to the protection of your privacy and security of personal data. References in this Privacy Policy to “SPANOS JEWELLERY” “we”, “us”, “our” are references to SPANOS JEWELLERY CREATIONS LIMITED / ΧΡΥΣΟΧΟΕΙΟΝ Χ. ΣΠΑΝΟΣ ΛΙΜΙΤΕΔ. SPANOS JEWELLERY CREATIONS LIMITED / ΧΡΥΣΟΧΟΕΙΟΝ Χ. ΣΠΑΝΟΣ ΛΙΜΙΤΕΔ is a private company, incorporated under the laws of the Republic of Cyprus, with registration number HE 334906/ 50925 and having its registered office at Strovolou, 145Β, Strovolos, 2042, Nicosia, Cyprus.

We respect your privacy and are committed to the protection of your personal data. Personal data (referred to as ‘‘Data’’ or “Personal Data”) is information that directly or indirectly identifies and relates to you or other individuals.

This Privacy Policy explains the type of Data that we collect and how we collect, transfer, process, use and disclose your Personal Data as well as the security practices that we apply in order to protect your Personal Data. Additionally, it contains information about third parties receiving your Data as well as your rights under local applicable data protection laws and the EU General Data Protection Regulation.

Please note that this Privacy Policy applies to:

  • Our prospective and current clients.
  • Suppliers and other associates and partners.
  • Visitors to our website.

2. WHAT WE COLLECT AND HOW WE OBTAIN IT

We collect and process your Personal Data directly from you, when you create a user account through our website, or when you contact us.

We may collect and process the following categories personal data:

  • Contact details, including name and surname, address, telephone number and email.
  • Identification information, including passport number, ID number, and other information relevant to your identification.
  • Financial information, including bank account numbers, credit/debit card numbers, and other financial information required for receiving payments and fraud prevention.
  • Business related information, information provided to us in the course of our contractual or client relationship with you and/or your organisation.
  • Images, video and audio recordings of individuals captured by our CCTV system.
  • Technical information, including information collected during your visits to our website, the Internet Protocol (IP) address, browser version and type, device type, time zone setting, browser plug-in versions and types, operating system and platform. We may also collect information about your online activity such as content viewed, pages visited, and searches.

PERSONAL DATA OF OTHER INDIVIDUALS

In case you provide us with Personal Data relating to other individuals you must ensure that the said individuals understand how their Personal Data will be used and processed by us. It is your responsibility to inform the said individuals about the content of this Privacy Policy and ensure that they have understood and accepted how we use their Personal Data.

3. HOW AND WHY DO WE USE YOUR PERSONAL DATA

  • Account facilities: You may create a user account in our website.
  • Performance of a service: We may use your Personal Data to administer our website and provide our services.
  • Providing customer support / communicating with you: We may use your Personal Data to communicate with you for administrative or operational reasons, for example to provide customer support, to respond or handle any queries or requests, sending you a questionnaire or asking you to provide a review regarding your experience with us or send you any information we believe may be useful to you.
  • Marketing activities: We may send marketing related information in case you have indicated that you would like to receive such information, for example to notify you of our offers, new products and services. If you want to stop receiving marketing communications you can do so by clicking unsubscribe at the link included in each newsletter.
  • Improving our products and services: We may use your Personal Data to improve your user experience while using our website, to improve the content of our communications, and to improve our products and services.
  • For fraud prevention and detection or any illegal or unwanted activities: for example, credit card fraud.
  • The security of our shops and employees which includes implementing and managing security and safety measures (CCTV system is in place).
  • IT Security: To protect our website, networks and software systems.
  • Legal claims purposes: In certain cases, we may need to use your Personal Data to handle and resolve legal disputes, to enforce the terms of use of our website, or to comply with lawful requests from law enforcement authorities.

4. LEGAL JUSTIFICATIONS FOR PROCESSING YOUR PERSONAL DATA

In order to lawfully process the Data described above we rely on one or more of the following justifications:

Performance of a contract: The use of your Personal Data is necessary for the performance of a contract / provision of our services. If we do not process your Personal Data, then we will not be able to provide our services such as the creation of a user account or to deliver a product that you have purchased.

Legitimate business purposes: We may use your information for our legitimate interests, such as to send you emails and newsletters, to improve and promote our products and services, to improve the content of our website and to prevent fraud.

Your Consent: In cases where you have provided your consent to the collection and processing of Personal Data we will use the legal basis of consent. You may withdraw your consent at any time by contacting us at: [email protected]

Our legal obligations: In some occasions we use Personal Data to comply with the legal and regulatory obligations we are subject to.

Initiation, establishment, exercise or defence of in court and out of court legal procedures.

5. WE PROTECT YOUR PERSONAL DATA

We take appropriate legal, organizational, and technical measures to protect your Personal Data consistent with applicable data protection laws and the EU General Data Protection Regulation. We use a variety of security technologies and procedures to help protect your Personal Data from unauthorised access and disclosure, loss, use, or alteration. When we use a third-party service provider, that provider will be carefully selected and required to use appropriate measures to protect the confidentiality and security of Personal Data.

6. SHARING YOUR PERSONAL DATA WITH THIRD PARTIES

We may share your Personal Data with any of the following third parties:

  • Our service providers, affiliates, contractors, business partners, agents such as cloud storage companies, IT support providers, software providers, that assist us in the improvement and optimisation of our website, and any other third-party vendors assisting us.
  • Professional advisors and auditors such as external legal advisors, insurance companies and accountants.
  • Regulators, government and law enforcement authorities.
  • Courts, tribunals, arbitrators, or other judicial committees.

7. HOW LONG DO WE KEEP YOUR PERSONAL DATA

We will only keep your Personal Data for as long as it is required for the fulfillment of the purposes of processing. We determine the appropriate retention period by considering the volume, nature and sensitivity of the Personal Data, the protentional risk of harm from unauthorised use, loss or disclosure of your Personal Data, the purposes of processing and whether we can achieve those purposes through other means, and the applicable legal requirements.

8. WHAT ARE YOUR RIGHTS

In certain instances, you may have the right to:

  • request a copy of your Personal Data held by us;
  • request the correction and/or deletion of your Personal Data, or restrict or object to the processing of your Personal Data;
  • withdraw your consent to the processing of your Personal Data at any time, where processing is based on having your consent;
  • request to obtain and reuse your Personal Data in a format that is structured and commonly used. You may also request by us to transmit such data to other organisations;
  • complain to the Office of the Commissioner for Data Protection in cases where you believe that your data protection rights are being violated.

If you would like to exercise any of the above-mentioned rights, please inform as at [email protected]

9. TRANSFER OF YOUR PERSONAL DATA TO A THIRD COUNTRY

We may transfer your Personal Data to countries not providing an adequate level of protection to Personal Data. Where appropriate, we will take steps to ensure that Personal Data transferred is subject to appropriate safeguards, such as entering into Data transfer agreements. In cases where we use Data transfer agreements or similar safeguards, we may be able to supply you with a copy or a specimen of such, if you contact us at [email protected]

10. LINKS TO OTHER WEBSITES

Our website may from time to time provide links to or embed third party websites. This Privacy Policy does not apply to those websites. If you choose to enter such a linked site, you agree that we are not responsible for the availability of such websites and do not review or endorse and shall not be liable, directly or indirectly, for:

  • how these websites treat your Personal Data
  • the content of such websites
  • the use that others make of these websites

Please ensure you check the legal and privacy statements posted on each website you access before entering any Personal Data.

11. USE OF OUR WEBSITE BY CHILDREN

Our website is not intended or designed to attract or offer products or services to children. Should an individual under the age of 18 send us any Personal Data, we will delete or destroy such information as soon as reasonably possible.

12. CHANGES TO THIS PRIVACY POLICY

We may change, modify or update this Privacy Policy. If the changes we make are material, we also may post a notice regarding the changes on our website. We encourage you to check this Privacy Policy to stay informed about how we are helping to protect the Personal Data we collect.

13. CONTACT US

If you have any questions, comments and requests regarding this Privacy Policy please contact our Data Protection Officer at: [email protected]

SIZE GUIDE

RING FINGER CIRCUMFERENCE

Measure the circumference of the finger you want to put a ring on and use the diagram below to find your size.

If you find yourself between 2 sizes, it is best practice to choose the bigger size.

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