11 Jan 2023
NEWS & ARTICLES
26 Mar 2021
SHIPPING & RETURNS
SHIPPING & TAXES
For the Republic of Cyprus and Greece: Unless we specify otherwise, your order will be sent via ACS.
For international deliveries: We will inform you accordingly in our confirmation email. Shipping charges depend on the size, weight and value of the items purchased. Some items may not be available for international shipping. Specific taxes and import duties may apply for delivery to a non-EU country, which must be paid by the purchaser to the relevant authorities of the importing country and are additional to the purchase price of any items bought. Any money transfer fees (such as bank charges) will be borne by the purchaser.
RETURNS & REFUNDS
In case you have decided to cancel your order or return an item you have bought online, you should inform us by email at info@spanos.com.cy. If the item has been dispatched or if you have received the item, we will then let you know where and how to return the item bought. In the event that you do not return the item in accordance with our directions, we reserve the right to decline to proceed with a refund or a credit voucher.
Any returns should be made within 30 days from the date you received the item.
Any item returned must be unused, with tags and in its original packaging.
If the item returned has been damaged or used, we may deduct part of the purchase price or refuse the return of the item.
When we receive the returned item, we will inform you accordingly via email and will proceed with the refund or with a credit voucher for our store which will be valid for one year from the date it has been issued.
You are requested to promptly check the item for completeness, visible defects and transport damage as soon as it is delivered. If you receive an item that was damaged, please contact us immediately by email at info@spanos.com.cy.
The return right is not available for items which have been manufactured specifically for a client or which have been tailored to the personal requirement of a client.
